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Monsino Casino

We bring over 3,000 casino games and our sportsbook together in one account.

Our services are closed to players in the United Kingdom, Austria, France and its overseas territories, Germany, the Netherlands and its overseas territories, Spain, Ontario in Canada, the Union of Comoros, the USA and its territories, or any country blacklisted by the Financial Action Task Force.

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Fisherman slot character holding a fish, Monsino welcome art

Our casino and live games

Slot characters from the Monsino game lobby

Game studios in our lobby

Evolution logo Evolution Pragmatic Play logo Pragmatic Play Play'n GO logo Play'n GO Yggdrasil logo Yggdrasil Quickspin logo Quickspin Red Tiger logo Red Tiger

Slots and table games

Our slot selection includes progressive, jackpot, Megaways, retro, video, 3D and action slots. Our providers include NetEnt, Evolution, Pragmatic Play, Red Tiger and Yggdrasil.

For table and poker play, choose blackjack, roulette, baccarat, Caribbean Stud, Three Card Poker, Video Poker or Casino Hold 'em. Speciality options include Rummy, Red Dog, Pirate 21 and Dice Jackpot.

Live casino

Our live dealers host blackjack, roulette and baccarat variations. The Lightning selection includes Lightning Dice, Lightning Roulette and Lightning Baccarat.

Gameshow options include Monopoly Live, Mega Wheel, Dream Catcher, Sweet Bonanza Candyland and Cash or Crash Live. You can also choose live Fan Tan, Sic Bo, Bac Bo, Andar Bahar and Dragon Tiger.

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Our casino welcome offer

Gift box with fruit symbols, Monsino rewards art

Eligibility and activation

Our casino welcome offer is for eligible new players only. Players residing in Finland are excluded, and this offer may not be available in all regions. Offer amounts are set in one currency, and deposits in other currencies are converted at the applicable exchange rate.

The first deposit bonus is automatically activated upon registration. Later rewards may require you to opt in before depositing. You need a verified phone number and marketing communications enabled to participate. Manage marketing preferences in My Profile.

Players must claim and receive their bonus before playing their deposit. If it does not trigger, contact our support team to assign it. Requests made after playing the qualifying deposit will not be honoured.

First deposit

We match your first deposit 100%, up to £100, when you make a qualifying deposit under this welcome offer.

Second deposit

Your second qualifying deposit brings Book of Dead spins. Each £1 deposited earns 1 Free Spin, with up to 100 available. A deposit of £100 or more reaches that limit.

Third deposit

For your third deposit in the qualifying sequence, the match is 100% up to £100. Depositing £100 earns a £100 bonus.

Fourth deposit

Le Digger is the game for your fourth qualifying deposit reward. We add 1 Free Spin per £1 deposited, capped at 100 Free Spins for a deposit of £100 or more.

Fifth deposit

A 100% match, limited to £100, accompanies your fifth deposit when it qualifies. Put in £100 to receive the full £100 reward.

Sixth deposit

On your sixth qualifying deposit, earn spins on Rise of Olympus at a rate of 1 Free Spin for every £1. The maximum is 100 spins, reached by depositing £100 or more.

Reward totals and spin value

Across the first six qualifying deposits, cash bonuses are awarded on three deposits up to a total of £300. The other three qualifying deposits award up to 300 Free Spins altogether. Each spin is worth £0.10. If a specified game is unavailable, we may award the spins on an alternative game.

Wagering and cash conversion

Our general bonus rules govern promotions together with their Promotional Specific Terms and Conditions, which take precedence if they differ. Unless an offer specifies otherwise, casino welcome and new-player bonuses require wagering of 25 times the qualifying deposit plus the bonus awarded.

For this casino welcome, only eligible slot games contribute to wagering. The limit while wagering bonus funds is £5 per spin or round, and exceeding it may void winnings. Conversion from bonus funds into real cash is capped at 5x the bonus amount received.

Claim and use periods

Welcome cash bonuses expire 48 hours after being claimed. We credit welcome spins instantly after a qualifying deposit, but you must claim them in the Bonuses tab within 24 hours or they expire. Those Free Spins expire seven days after being claimed.

Welcome Free Spin winnings do not have wagering requirements. Their maximum winnings cap is £5,000 or currency equivalent.

For other casino offers, the general use period is usually 72 hours from issue, with shorter or longer claiming and expiry periods set by the individual promotion. Unclaimed offers that expire will not be granted. Bonuses already commenced will be honoured after the promotion-specific time has passed.

The general wagering-completion period is 48 hours after claiming a bonus unless the individual offer specifies a different period. Missing the applicable wagering deadline forfeits the bonus and related winnings.

Unused spins

Under the general casino Free Spin rules, withdrawing during the seven days after spins are credited means losing any unused spins. Promotion-specific rules take precedence. Outside the welcome offer, unused casino spins generally expire seven days from credit and carry the participating game's minimum stake value unless otherwise stated. They can be used only on the games specified for their promotion.

Qualifying players and payments

A promotion is limited to one per Player, including one per family, household address, shared computer or shared network address, email address, telephone number and payment method. Shared-computer players may have only one account per computer or shared network address. If accounts share these details, we may block them and confiscate funds. Where applicable, the original deposit is protected and confiscation covers only the bonus and its winnings.

If you are self-excluded or become self-excluded during an offer, you cannot participate or receive bonuses or prizes during your exclusion.

Deposits through specified e-wallet methods, including Neteller, Skrill, Paysafe Card and similar methods, do not qualify for casino deposit bonuses. Sportsbook bonuses have no such general payment restriction, with any offer-specific exclusion stated for that promotion. We may forfeit a casino bonus and accumulated winnings when it was claimed using an excluded deposit method.

Promotion access

Our offers are for recreational players. We may limit eligibility or withdraw any current or future offer from a player or group at our discretion. Offers and bonuses cannot be transferred between accounts. We may reclaim rewards credited in error and correct promotional typographical errors or amend or end an offer for legal or regulatory reasons.

General casino stake limits

Outside a differing promotion-specific rule, the maximum stake with an active casino deposit bonus is £5 or currency equivalent per spin, regardless of bet lines, until wagering is complete. The restriction includes double-up and gamble features. You must not continue doubling a win beyond £10 or the equivalent in another currency. Breaches may void the bonus, affected bets and associated winnings.

How balances are used

We deduct bets from your real money balance first when both cash and bonus balances are available. Winnings while a bonus is active are allocated back to real cash up to the amount of the originating bet, with the remaining win added to the bonus balance.

If your cash funds are below the allowed bet amount, a mixture of real money and bonus money covers the bet. A bonus-funded bet above the allowed maximum, or on an excluded game, is debited against real money where possible. Wagering for the amount above the limits will not be counted towards the bonus.

Under the general bonus rules, winnings remain pending and may not be withdrawn until the applicable wagering is complete. All winnings generated while a bonus is active, irrespective of being made via real money or bonus money, are subject to that requirement.

We remove the wagering requirement when a deposit bonus and its associated winnings reach a balance of £0.10 or currency equivalent.

Eligible games and active bonuses

In the casino, only one bonus type can be active at a time. Wagering counts only towards that active bonus. Once completed, the previous bonus's wagering conditions are annulled. Activating another bonus starts its full wagering requirement. After completion, remaining bonus funds and winnings, minus the initial bonus awarded, convert to cash.

Some games cannot be played with bonus funds, and we notify you when you enter them. Their bets use only your cash balance and contribute nothing to bonus wagering. Bets on sportsbook odds, any Live casino game or any RNG table game do not count towards casino bonus wagering requirements.

Some bonuses qualify only on certain games identified for that promotion. Every other game is excluded from its wagering contribution.

Tracking and cancelling bonuses

You can follow your remaining wagering requirement for casino bonuses in My Account > Profile > Dashboard. To forfeit a casino bonus, use Account > Profile > Dashboard or contact our support team. If it has active winnings attached, cancelling it forfeits those winnings along with the bonus funds.

Making a new deposit while a bonus is active will forfeit the active bonus. Withdrawing a deposited amount before completing the promotion's wagering means you forfeit your bonus balance, including related winnings.

Delayed rounds and stored game value

We prohibit State Building and Feature Boarding. This includes postponing game rounds, free spins or bonus features until wagering no longer applies, leaving large bets on a table to return after wagering, or building game levels, symbols or other value with bonus funds and collecting it after losing the bonus or meeting its wagering. Such conduct is a prohibited act, and all winnings, including those derived from subsequent deposits, shall be confiscated.

You must not delay a bonus-funded round or feature until after its wagering is complete or new funds have been deposited. Doing so may void the bonus and associated winnings. Exploiting software bugs or failures to gain an unfair advantage during bonus play is also forbidden. We may examine gameplay before a withdrawal, withhold withdrawals and forfeit winnings if we determine that irregular play occurred. Our determination of irregular play is final.

Prohibited bonus practices

Our rules on bonus abuse and prohibited practices cover conduct including the following, and the list is not exhaustive.

  • Multiple or third-party accounts, and offers claimed for the same person or a group attempting to defraud us. Potential winnings from such offers will be cancelled or confiscated.
  • Equal, zero or low-margin bets, or individual bets of 20% or more of the credited bonus before wagering is complete.
  • Bonus wagering on excluded games, incomplete wagering requirements, or failure to follow those requirements.
  • Cooperating, colluding or organising bets from the same source, including intentional losses to others through chip dumping.
  • Software manipulation, exploiting loopholes, deliberate cheating, concealing your network address or using a VPN.
  • False or misleading registration details, illegal acts, bad-faith conduct, or attempts to defraud us or bypass contractual or legal restrictions, even if no harm results.
  • High-value bets on high-variance outcomes followed by low-value bets solely to clear wagering without proportionate balance risk.
  • Moving after a large win from a low-weighted game to a high-weighted game specifically to clear wagering.
  • Using bonus funds to cover more than 67% of possible outcomes in one round, including both red and black in roulette or 25 or more numbers on a 37-number wheel.
  • Correlated or opposing sports outcomes funded by bonuses, profit boosts, odds boosts, risk-free bets or bonus bets. Hedging correlated outcomes to secure a profit breaches these rules, and the winnings and bonus funds may be voided and confiscated.

Our employees or those of associated companies, their families, people connected with the company or promotion, and anyone otherwise ineligible cannot participate in promotions.

Software misuse and sporting integrity

Taking unfair advantage includes exploiting faults in our software or a third party's software to your benefit or others' detriment. Third-party software or analysis systems that play without human intervention or make automated decisions are prohibited. Match-fixing, rigging, misuse of inside information, cheating, bribery, fraud, conspiracy and breaches of a sport governing body's rules are also prohibited acts and material breaches of our terms. We take reasonable steps to prevent and detect these acts and identify the players involved.

When we have reason to believe an offer is being abused or its terms breached, we revoke or cancel bonuses and bonus winnings redeemed through misuse or prohibited conduct. Further consequences may include exclusion from future bonuses and account closure.

Identity and promotional odds

Before crediting a bonus, free bet or other offer, we may require documents sufficient to establish your identity to our satisfaction. If a player or group places a series of bets whose promotional enhancements guarantee a profit whatever the result, we may disregard the bonus element and settle at the correct odds. Tampering with a promotion may lead us to reclaim all awarded bonuses and accrued winnings.

Bonus enforcement

If we have reason to believe you committed a prohibited act, we may withhold the whole or part of your balance and recover affected payouts, bonuses or winnings from your account or a duplicate account. You agree to indemnify us for claims, losses, liabilities, damages, costs and expenses arising directly or indirectly from that act. These rights do not limit our other contractual or legal rights.

We may refuse, rescind or reclaim a bonus and pending winnings from bonus-funded play if terms are breached, promotions are abused, or a player individually or with a group uses a promotion to guarantee profits regardless of the outcome. We may conduct additional verification checks. A breach revealed by those checks may result in bonus or bonus-winnings confiscation and account blocking.

Under this casino welcome offer, players abusing the offer or holding multiple accounts will have winnings confiscated and their accounts closed. We reserve the right to amend or withdraw the offer at any time.

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Our sportsbook

Football, basketball, tennis and other sports equipment

Sports and shared balance

Open our Sports tab from your existing casino account without a separate signup or product opt-in. We cover pre-event and in-play markets on football, basketball, ice hockey, tennis and other sports. Casino and sports wagers share a balance, although certain bonuses may use a separate sports bonus balance.

Betting features

Our sports features include enhanced odds, boosted combos, free-bet offers and deposit promotions. When applicable offers are running, combo insurance can return the stake after a loss by one leg, while early-payout offers cover football, ice hockey, basketball and American football. Our bet builder combines markets from the same event. Cashout can secure a return early or reduce a loss where the function is available.

Sports and market availability is not guaranteed. You cannot place bets on markets or sports that are unavailable.

Placing and confirming a bet

Our minimum sports bet is £1 or currency equivalent. We accept only bets placed online through our service, and other forms are void. Processing begins once a bet is placed and confirmed as accepted. If accepted accidentally, such as after the event starts, it is settled as a non-runner.

You cannot cancel or amend a bet after placement and confirmation, and we do not void bets simply because you placed them by mistake. If an event is cancelled, all related bets are automatically cancelled with stakes returned to the relevant accounts.

Acceptance and operator rights

We may refuse or cancel bets without giving a reason before the game begins. We may void fraudulent bets and, where evidence links identical selections to the same person or group, void settled or pending bets and ban suspected accounts.

An accepted bet may be voided if your account lacked sufficient funds to cover it. If a payment provider cancels a deposit and creates a shortfall, we may cancel matched bets retrospectively.

We may also void mistakenly accepted multiple bets combining selections within one event where one outcome affects the other. For certain bet types, we may offer lower odds than for single bets.

Settlement and profit limits

We credit winnings once the final result is confirmed. The maximum sports profit for each player in one day is £150,000 or currency equivalent.

Contingent bets settle in bet-slip order until the provided money is exhausted. If the amount carried to the next selection cannot fulfil your instructions, that selection settles in proportion to the available amount.

Event information, including scores and game times, is informational, and we accept no liability for incorrect information. If a bet type is ambiguous, its English version prevails.

Errors and sporting participation

We may void winnings derived from funds credited to you in error. You must notify us of an erroneous credit and return the money.

Clerical, human or obvious errors producing obvious pricing errors may lead us to void all affected bets. We give no warranties and accept no liability for those errors. If you participate as a sportsman in a sport on which we provide bets, you cannot bet on markets in which you participate. We may cancel your bets, confiscate winnings or close your account if we learn of that participation.

Wager validity and malfunctions

Across our gaming service, we may refuse or limit any wager at our sole discretion for any reason. If we declare a stake void, we credit the sum deducted for it back to your account. Wagers are valid only when we accept them and you agree to them. Before acceptance, your communications do not bind us and displayed information is an invitation to play.

A malfunction in our service or your equipment voids all pays and plays. If an error or bug produces incorrect odds, payouts or winnings, we may void those winnings and return the original stake, even if the error was not obvious to you. A jackpot recognised as valid by the licensing authority is valid between us and the game provider, but our obligation to pay depends on the provider validating the win and transferring the funds to us.

We may void winnings obtained by exploiting a hardware or software error. Players abusing malfunctions may have accounts closed and deposits or winnings forfeited. Any rule waiver made in your interest for fair play applies only to that instance and creates no future precedent.

Sports welcome promo code

For eligible players during the campaign period, enter WELCOME250 on the Sports campaigns page for a 100% bonus on your first sports deposit of £20 or more, up to £250. There is one welcome bonus per player. This sports offer is unavailable to residents of Finland. We may change or cancel it at any time.

Sports welcome wagering

To unlock this reward, wager the deposit plus the bonus 6 times. Real money funds are used before bonus funds. You have 21 days from activation to complete wagering, and conversion to withdrawable cash is limited to 10 times the bonus amount.

Qualifying bonus bets need odds of 1.50 or higher. Combo bets with bonus funds qualify only when each leg has minimum odds of 1.50. Per bet, only an amount up to 20% of the awarded bonus contributes to rollover.

Bets that count

Only the first bet counts towards this offer's wagering when the same or repeated bet is placed on the same market. Cashed-out, void or partially voided bets do not contribute. Refunded or cancelled bets also do not count towards rollover.

If the sports welcome bonus is cancelled, its funds are removed from any open bets. Any active bonus-funded bet becomes void once wagering is complete. Withdraw real funds before completing this offer's wagering and you lose the bonus.

Sports bonus controls

We allow only one bonus to be active in the sportsbook at a time. Wagering applies to the current reward. After completing it, manually activate the next bonus under your profile before wagering can count towards it.

You can forfeit an active sports bonus, where available, through Sports > Campaigns or our support team. Cancelling an active sports reward also forfeits its associated winnings. Track sports wagering in Sports > Campaigns > Deactivate Campaigns.

Other sports rewards

For sportsbook bonuses without a different stated requirement, wagering is 16 times the awarded bonus. Qualifying minimum odds and claim periods depend on the specific offer. Tied and denied bets do not contribute to sports bonus rollover. The general rule prohibits repeat bets on the same selection, with the sports welcome's first-bet-only treatment applying to that offer.

Sports-derived Free Spins are not granted for betting on both sides of a market to minimise losses or for cashing out before the event ends.

Free-bet conditions

Where a Free Bet offer is available, we credit it after its promotional period within the offer's stated crediting time. Use it by its expiry, usually seven days unless the promotion specifies otherwise, and within its defined sports, markets and maximum odds. The Free Bet stake is not returned with winnings. The winnings cap is £5,000 or currency equivalent.

We may withhold Free Bets where evidence shows players arbitraging opposing market outcomes to limit losses in exchange for the reward. Bets cashed out before an event ends do not qualify. We may cancel or modify such a promotion before it starts.

Sports welcome eligibility and linked offers

For the sports welcome, multiple accounts or suspicious activity may result in bonus cancellation and account closure. If we find the sports bonus is being misused, it is forfeited and your account may be frozen or closed.

Claiming this reward also claims any existing Casino Welcome Offers available on your account.

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Deposits and withdrawals

Payment methods

Instant Banking logo Instant Banking Visa logo Visa Mastercard logo Mastercard Apple Pay logo Apple Pay Jeton logo Jeton Neosurf logo Neosurf

Depositing into your account

Choose from the payment methods available in our Cashier. Options depend on your country, may change, and are not guaranteed to remain available. We may accept or refuse payment methods at our discretion.

The minimum deposit is £20 or currency equivalent. The maximum depends on the method and usually ranges from £500 to £5,000 per transaction. Payment fees may apply depending on your chosen method, bank, card issuer and the bank's country. We are not a financial institution, and deposits earn no interest.

Instant Bank Transfer deposits are instant where that method is available.

Deposit methods and withdrawal destinations

Each route is subject to country availability in the Cashier.

Deposit method Withdrawal route
Visa/Mastercard/Revolut Card if available, otherwise bank transfer
Instant Banking Bank transfer
ApplePay Bank transfer
Jeton Jeton
AstroPay AstroPay
NeoSurf Bank transfer
Flexepin Bank transfer
MiFinity MiFinity
JetonCash JetonCash or bank transfer
PaysafeCard Bank transfer
Skrill Skrill
Neteller Neteller
RapidTransfer Bank transfer
Sofort Bank transfer
EcoPayz EcoPayz
CashToCode Bank transfer

Requesting a withdrawal

Every deposit carries a minimum 1x wagering requirement before it can be withdrawn, and your dashboard withdrawal option stays inactive until that deposit turnover is complete. Once it is met, you can withdraw your original deposit, subject to regulatory checks and verification.

Withdrawals are payable only in your registered account name, which must match the payment account holder. Up to the amount deposited, funds must return to the same payment method used for the deposit, with the withdrawal route set for each deposit method.

A percentage fee may apply to your withdrawal and will be displayed before you submit the request. You may choose to withdraw some or all of your balance, subject to maximums of £5,000 per 24-hour period and £20,000 per 30-day period, or currency equivalent. We may impose lower limits at our sole discretion.

Processing and arrival times

We generally process withdrawal requests within 72 hours, followed by bank or card delivery taking up to three days, while the bank-transfer-specific timeframe is processing on the same working day and typical receipt within one working day, with possible weekend and bank-holiday delays. E-wallet transfers are usually instant after we process them. Verified customers may benefit from instant processing, but identity verification can delay a withdrawal.

Identity and address checks

Provide accurate and complete identification, address and contact information when registering. We may check registration information through third-party providers and request verification documents at any time, including after deposits or before a withdrawal. These can include photographic identification such as a passport, identity card or driving licence, a recent utility bill in your name and address, and documents confirming your permanent residence.

We may confirm your address by letter, through third-party services or by email or phone. Verification letters are discreet and do not identify us on the envelope. If correspondence is initiated, withdrawal requests remain pending until it is returned and approved.

Source of funds

We may request source-of-funds or wealth documents when relevant criteria or payment thresholds are reached. Examples include wage slips and matching bank statements, investment transfer records, inheritance documents, or statements supporting savings. Upload requested documents through My Profile.

If requested information is not supplied, we will restrict account activity, such as deposits, withdrawals or play, until verification is satisfactorily completed. Only specially trained staff access the documents, which are treated confidentially and used for regulatory and legal obligations.

Deposit refunds

You may request a refund to the original payment method while the deposited funds remain in your balance. We may charge an administrative and processing fee of 5% of the transaction value, with a minimum of £10 or currency equivalent. It is deducted from your account balance or, if you have no balance, from the refund amount.

Refunds are granted solely at our absolute discretion as a goodwill payment. Once a successful deposit is available for play, you have no contractual refund entitlement, even if you have not played. Technical processing may slightly delay a refund request.

Winnings and account balances

We add winnings to your account currency balance when no irregular play is detected. Excluding jackpots, the maximum win from a single bet is £250,000 or currency equivalent.

If an account has no transactions for more than 12 months and still holds a balance, we will attempt to contact you to return the funds. Contact our support team to recover money from a dormant or excluded account.

We may terminate an account at any time, for any reason and without notice. The remaining balance is credited to the original payment account or sent by bank transfer, subject to our confiscation rights.

Restricted activity and confiscation

Our service cannot be used for unlawful transfers, money laundering, terrorist financing or other unlawful or fraudulent transactions. Depositing illicit funds is prohibited. We perform legally required identity checks and transaction checks. Suspected unlawful, fraudulent or improper activity can result in immediate access termination or account blocking. In that situation, we have no obligation to refund the balance and may notify the relevant authorities of your identity and suspected conduct.

We may, at our discretion, void winnings and confiscate any account balance, including on reasonable suspicion of any of these circumstances.

  • More than one active account, mismatched gambling and payment account names, or taking promotion funds before satisfying its requirements.
  • Incorrect or misleading registration details, being underage, or residing where participation is prohibited by law.
  • Letting another person play on your account, intentionally or unintentionally, or playing professionally or as a group instead of individually for personal entertainment.
  • Charging back deposits, collusion, cheating, money laundering, fraud or financing terrorism.
  • Using automated systems specifically designed to defeat our service, concealing your network address through a VPN, or acting in bad faith.
  • Having carried out any of those actions at another online casino operator.

Our operator and account eligibility

Our casino operator

Our Monsino casino service is owned and operated by Hundise Limited, registered in Anjouan under company number 16044, at PO Box 1212, Mutsamudu, Anjouan, Union of Comoros. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence ALSI-202506036-FI2.

Novabridge Limited acts solely as Hundise Limited's payment agent. Its company registration number is HE475190, with registered address Stasikratous 22, Olga Court, Flat/Office 104, 1065 Nicosia, Cyprus.

Your account

You must be over the legal age of 18 years to register with us. Underage players cannot use our services or games. We may request proof of age and suspend your account until satisfactory documents arrive. Before registering, you are responsible for ensuring that gambling laws in your state or country permit your use of our services.

Register personally for one single account under our one account per person rule. If you hold multiple accounts, we may suspend them, void bets retrospectively on any or all of them, and consolidate account details and balances into one active account.

We may send an activation email or SMS to your registered contact details. If activation is not verified, we may suspend all account activity until those details are successfully verified.

Our responsible gambling tools

Set a deposit limit

To set a deposit limit, contact our support team by live chat or email. Choose daily, weekly, and monthly deposit limits to control the amount you can deposit over each period. Once a limit is reached, further deposits are blocked until it resets. Email requests for limits may take up to 24 hours to apply.

Decrease or increase a limit

Limits are reduced immediately when you notify us through live chat, or within 24 hours when you request a decrease by email. To increase a limit, you must wait 24 hours from your request before the new amount takes effect.

Where limits apply

Your Monsino limits apply across all devices through which we provide our casino service. They won't be automatically active at other brands operated by Hundise Limited. To arrange limits across multiple brands, email our support team or speak with live chat.

Take a break

Request a cool off period of 2 or 7 days, or choose self exclusion for 1, 2, 3 or 6 months or 1 year. Use live chat or email our support team from your registered email address. During either break, your account is locked against deposits and play, and our marketing stops.

Self-exclusion access and duration

An emailed self-exclusion request takes effect within 24 hours of receipt. During the chosen exclusion, you may log in only to withdraw remaining funds. The minimum exclusion is 1 month, and your account cannot be reactivated during the selected period.

A self-exclusion you request covers your Monsino account only and does not apply to other casinos. Consider extending it separately to other sites where you hold accounts.

Permanent closure

You may request permanent account closure at any time. For permanent self-exclusion, first withdraw any funds remaining in your account, then email our support team or speak to live chat to close it. This action cannot be reversed and prevents you from opening another account with us in the future.

Contact our support team

Reach our Customer Support Team through Live Chat or email [email protected] for help with difficulties using our services. If a bet type is unclear, you are responsible for contacting the team for clarification.

Account and payment FAQ

How do I update my account or payment details?

Keep registration information up to date by contacting our team when it is inaccurate or needs changing. Updating or adding payment details can only be done through our support team by Live Chat or email.

How can I close a regular account?

Follow our account-closure instructions or contact us. Be prepared to identify yourself with personal identification documents.

How do I raise a wager dispute?

Send your settlement grievance to our customer service team within three days after the wager is decided. Claims after that period are invalid. We endeavour to respond to settlement queries within a few days and aim to communicate a complaint resolution within 28 days of submission. These are response aims, not guaranteed resolution times.

If our support team cannot agree a solution with you, the matter may be escalated to management. If resolution efforts fail, you have a right to arbitration. You may lodge an unresolved complaint with Cadre free of charge. Its ADR decision is binding for a refund of up to £5,000 or the equivalent in your national currency. Above that amount, we may decide whether the decision is binding.

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